Professional cleaning companies and in-house cleaners refer to two different approaches to cleaning services within a business or residential setting. This article by ERA Facilities aims to highlight the main differences between the two options for keeping facilities clean and hygienic for employees and residents:

In-house cleaners are directly employed by the company, whereas professional cleaning companies are separate entities that provide cleaning services on a contract basis.
Expertise and training
Professional cleaning companies typically have a team of trained and experienced cleaners who specialise in various cleaning tasks. They undergo training to learn proper cleaning techniques, use of equipment, and safety protocols. In-house cleaners may have limited training and may not possess the same level of expertise.
Resources and equipment
Professional cleaning companies usually have access to a wide range of cleaning tools, equipment, and supplies. They invest in high-quality cleaning products and machinery to deliver efficient and effective cleaning services. In-house cleaners may have access to limited resources, relying on the company to provide the necessary cleaning supplies and equipment.
Flexibility and scalability
Professional cleaning companies offer greater flexibility and scalability. They can adjust their workforce and services based on the client’s needs, whether it’s a one-time deep cleaning or regular maintenance. In-house cleaners may have limited availability or capacity to handle larger cleaning projects.
Consistency and reliability
Professional cleaning companies strive to maintain a consistent level of quality in their services. They often have standard operating procedures and quality control measures in place to ensure customer satisfaction. In-house cleaners may vary in their approach, consistency, and reliability, as their performance may depend on factors such as training, supervision, and individual work ethic.
Insurance and liability
Professional cleaning companies typically carry liability insurance to protect against any damages or accidents that may occur during the cleaning process. In-house cleaners may not have the same level of insurance coverage, which could potentially expose the company or homeowner to additional risks.
Cost and expenses
In-house cleaners are direct employees, and their wages are usually part of the company’s regular expenses. On the other hand, professional cleaning companies charge a fee for their services, which may vary depending on the scope of work, frequency, and location. Comparing costs requires considering factors such as salaries, benefits, training, equipment, supplies, and management overheads.

It’s important to note that the choice between professional cleaning companies and in-house cleaners depends on individual needs, preferences, and budget considerations. Some businesses may opt for in-house cleaners for convenience and control, while others may prefer the expertise and flexibility provided by professional cleaning companies.