Business associations are membership organisations engaged in promoting the business interests of their members. In this instance the aim of the cleaning industry body is to represent the interests of companies operating in the cleaning and hygiene sector with the objective to maintain standards and constantly raise the profile of the industry to improve general cleanliness. With this in mind the industry body’s national secretary Sandy Barrie offers a comprehensive current overview.

The National Contract Cleaners Association (NCCA) is a national association established in 1989. The definition of a contract cleaning company is that they offer an outsourced, specialised cleaning service where cleaners and equipment are supplied at a cost per month. The NCCA is a voluntary association and an employers’ association registered with the Department of Labour and is affiliated to the ISSA, the world’s leading trade association for the cleaning industry, established in 1923.

The ISSA offers a world of knowledge and facilitates ongoing networking, communications, and commercial opportunities for their members. It provides members with the highest quality, industry-specific, relevant information. They are the most widely accepted resource for knowledge and standards regarding professional business practices, making the scientific connection between cleaning and health and has the greatest impact on establishing a global cleaning community.

The NCCA’s mandate is to:

  • regulate relationships between its members and their employees in the contract cleaning industry;
  • protect and further the interests of its members;
  • promote collective bargaining, lawful conduct and fair labour practices between its members and their employees in the contract cleaning industry; promote, defend and represent the interests of its members at both national and local level;
  • co-ordinate the actions of its members regarding matters of concern;
  • provide liaison between its members and organised labour and other bodies; endeavour to settle disputes affecting its members, either as individuals or as an organised group;
  • protect the rights of its members and render to them assistance with regard to employment matters related to conducting business in the contract cleaning industry;
  • promote communication, interaction and unanimity between branches of the association in order to ensure proper implementation of the objectives and policies of the association;
  • issue media statements on behalf of its members;
  • lobby for the support of central, provincial and local government and any other decision maker; and
  • liaise with other organisations which have similar objectives and policies to the association and perform any functions incidental to the promotion of the aims, objectives and mission of the NCCA.
  • Benefits of outsourcing to NCCA member companies means that clients can focus on their core business as the contractor’s core business is cleaning.

  • The contractor lays out the capital and the clients are released from the administrative headaches.
  • The contractor develops specifications with the client and are responsible for maintaining these specifications.
  • Before contracting with a cleaning company, research the company and ask questions such as:

  • how long have they been operating;
  • are they members of the NCCA;
  • can they provide details of previous companies they contracted with and if so contact these companies to obtain references;
  • does the contract cleaning company have a cleaning and disinfecting plan within their company which is in line with fighting the COVID-19 pandemic;
  • are their cleaning personnel properly trained;
  • have they registered their disinfectants with the NRCS and check if they have the necessary material safety data sheets (MSDS) providing details of the chemical substances used (the MSDS’s must be available while the cleaning company is on site); and, is the cleaning company registered with the NBC; and
  • do they pay over their contributions to the Contract Cleaners National Provident Fund administered by the NBC?

Cleaning companies who choose to be members of the NCCA do so because they wish to align themselves with an organisation which is a national leader of the cleaning industry in Southern Africa and is mandated to negotiate with organised labour over matters of mutual interest which together with organised labour in a National Bargaining Forum, advises the Minister of Labour on minimum employment standards for the industry. These negotiated settlements are legislated by the Minister of Labour and NCCA members need to adhere to the minimum legislative requirements applicable to the industry. NCCA associate members keep fellow members abreast of technological and chemical advances in the cleaning industry.

Currently the Gauteng branch of the NCCA (which includes cleaning companies in Mpumalanga, North West, Free State and Northern Cape provinces) as well as the Limpopo and Eastern Cape branches submit their contract cleaner members to compliance audits.

The primary aim of the NCCA is to project the professionalism, integrity and credibility of its members through adherence to its code of ethics and compliance with all legislative requirements applicable to the industry.

Given the competitive nature of the industry, contract cleaning companies looking for an advantage welcome the opportunity to be audited and being found ‘compliant’ and use this status as part of their marketing activities as they receive a membership certificate which states they are “fully compliant” members of the NCCA. As a result of these compliance audits, government departments and companies putting out contracts or tenders request that contract cleaning companies bidding for these contracts or tenders need to be members of the NCCA as they know the NCCA is a self-regulating body. The NCCA KwaZulu-Natal branch undergoes compliance checks through the Bargaining Council in the province. Furthermore, other branches of the NCCA, namely Border-Kei and Western Cape are readying themselves to roll out compliance audits during 2022. It is important to note that the NCCA does not operate through agents, therefore vigilance should be exercised to avoid possible fraudulent approaches.

For more information or to contact a NCCA branch near you, please visit: